Contact Us

1. How to Reach Us

We welcome enquiries from customers across Australia and aim to make it easy to get in touch regarding orders, delivery arrangements, after purchase support or general questions.

Email is the preferred method of contact, as it allows us to review your enquiry carefully and respond with accurate information. Phone support is also available during service hours.

2. When to Contact Us

You may contact us for matters including, but not limited to:

• Order status or payment related questions
• Delivery timing or address confirmation
• Returns, refunds or cancellations
• Product information or general enquiries

We provide support for customers throughout Australia and handle enquiries in line with our published terms and service practices.

3. Customer Support Hours

Customer support is available Monday to Friday, from 09:00 to 17:00. Enquiries received outside these hours will be reviewed on the next business day.

4. Contact Details

Email: priorityservice@sofauphut.com
Phone: +81 (808) 284 03 80
Address: UNIT 202, CASA REGIO, 3-3-1 TODOROKI, SETAGAYA-KU, TOKYO 158-0082, JAPAN