1. Overview and Scope
These Terms of Service govern access to and use of our website, as well as the purchase of furniture products for delivery within Australia. By browsing the site, placing an order or otherwise using the services provided, users agree to be bound by these terms.
These terms apply to all users who access the website, whether as a visitor or as a customer making a purchase.
2. User Responsibilities and Use of the Website
Users are responsible for providing accurate, complete and current information when placing orders or making enquiries. Any information submitted must not be misleading or unlawful.
Use of the website must be for lawful purposes only. We reserve the right to limit or restrict access where misuse, inaccurate information or unreasonable conduct is identified, to the extent permitted by law.
3. Service Scope and Limitations
We aim to provide access to the website and related services in a reliable manner. Availability may occasionally be affected by maintenance, system updates or factors beyond reasonable control.
Nothing in these terms guarantees uninterrupted access or error free operation, and reasonable service limitations may apply.
4. Product Information, Pricing and Availability
Product descriptions, images and specifications are provided to present items as accurately as reasonably possible. Minor variations in colour, texture or appearance may occur.
Prices are displayed on the website at the time of ordering. Inventory availability and pricing may be updated or adjusted where necessary, including in cases of error, supply changes or operational requirements.
5. Orders and Payment
We accept the following payment cards:
No other payment methods are supported at this time.
All payments are processed through a secure payment system designed to protect payment information during checkout. Payment details are handled in accordance with applicable data protection and security standards.
We do not store full payment card details on our systems.
6. Delivery and Shipping
All orders are shipped free of charge. No additional delivery fees apply at checkout or after purchase.
Orders are processed for dispatch within 2 days of being placed.
Orders submitted during business hours, Monday to Friday from 09:00 to 17:00, are processed on the same or next business day. Orders placed after 17:00, or on weekends or public holidays, will be processed on the next business day.
Orders are delivered using third party logistics providers.
Once dispatched, delivery is generally expected within 7 to 10 days. Delivery times may vary depending on location, carrier capacity or external factors beyond our control.
If delivery extends beyond the expected timeframe, customers may contact us for assistance. Email is the preferred contact method, with phone support available as an alternative.
Details on delivery coverage, handling timeframes and transit expectations are outlined in the Shipping Policy available on our website.
7. Order Cancellation
Order cancellations are handled in accordance with the Order Cancellation Terms.
Orders may be cancelled under the following conditions:
If an order cannot be cancelled, customers are encouraged to accept delivery and submit a request in accordance with our returns and refund arrangements after the item has been received.
To request an order cancellation, customers must contact our customer support team using one of the following methods:
Customers should provide sufficient information to allow the order to be identified, including the order number and relevant payment or order details.
8. Returns and Refunds
Returns and refunds are handled in accordance with the Returns, Exchanges and Refund Policy.
We offer returns on eligible items requested within 30 days of delivery.
Returned items must meet all of the following conditions:
Requests made outside the 30 day period, or items that do not meet these conditions, may not be accepted.
We do not offer exchanges.Furniture items are large, heavy and managed in limited inventory batches. Each order is packed and shipped as a single allocation. Processing exchanges would significantly increase transport complexity, handling risk and logistics costs.
To maintain reliable delivery timelines and fair pricing, we instead offer a return and refund option. Customers may place a new order for the preferred item once the return is approved.
A pre printed return shipping label is included inside the original delivery package. Approved returns must use this label as instructed.
To request a return or refund:
9. Personal Information and Data Handling
Personal information provided through use of the website is handled in accordance with our established data handling practices.
Information is collected and used for purposes such as order processing, delivery coordination, customer support and operational requirements, using lawful and reasonable methods consistent with applicable privacy and data protection requirements.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Australia.
Any disputes arising in connection with use of the website or the purchase of products will be handled in accordance with Australian law and applicable consumer protection requirements.
11. Contact Information
Questions regarding these terms or the use of the website may be directed to us during customer service hours.
Email: priorityservice@sofauphut.com
Phone: +81 (808) 284 03 80
Customer service hours: Monday to Friday, 09:00 to 17:00
Address: UNIT 202, CASA REGIO, 3-3-1 TODOROKI, SETAGAYA-KU, TOKYO 158-0082, JAPAN
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